Complaint Handling
Complaint receipt, categorisation, investigation, root cause analysis, corrective action, customer communication, and trend reporting.
BPMN 2.0 diagram being generated in Sanctum Flow
This process model will be interactive — pan, zoom, and inspect every element.
7 Steps
Complaint receipt and acknowledgement
Categorisation and priority assignment
Investigation and fact gathering
Root cause analysis
Corrective action plan
Customer communication and resolution
Trend analysis and reporting
7
Process Steps
From trigger to completion
Customer Service
Category
Industry domain classification
OMG
Standard
BPMN 2.0 specification compliant
100%
Sovereign
Data stays on your infrastructure
This BPMN 2.0 process diagram was designed using Sanctum Flow's visual editor and generated by the Sanctum Flow BPMN converter — a sovereign process execution engine running on your own infrastructure. Every element conforms to the OMG BPMN 2.0 specification.
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