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DigitalSanctum.
Business Process Library

Turn how work happens into something you can improve.

Give Sanctum Chat an SOP, operations manual or conversational explanation. Sanctum Flow turns the agreed process into a versioned BPMN definition that can be validated, presented and tested.

Our goal is to make rigorous process intelligence accessible to small and medium businesses—not reserve it for organisations with global-consulting budgets.

Documents become evidence

More than a gallery of flowcharts

Published entries must connect the diagram to validation evidence, operating assumptions and a clear improvement question.

01 · Capture

Explain the real process

Start with existing material and the people who know where the written procedure differs from reality.

02 · Govern

Resolve ambiguity

Identify actors, controls, gateways, exceptions, time limits and outcomes before calling a model complete.

03 · Improve

Test disclosed scenarios

Compare operating assumptions, expose bottlenecks and keep financial calculations separate and transparent.

Cross-industry catalogue

70 process opportunities

Status is evidence-based: only a process with its definition, validation and scenario artefacts is marked Published.

Published · 1 In validation · 4 Planned · 65

Finance & Accounting

Core financial processes — invoice-to-cash, procure-to-pay and period-end close

Accounts Payable Workflow

Planned

Vendor invoice capture, 2-way/3-way matching, payment run generation, remittance advice, and early payment discount handling.

7 top-level steps Editorial catalogue entry; no published artefact yet

Budget Planning & Approval

Planned

Department budget submissions, executive review, iterative revisions, board approval, and allocation to cost centres.

6 top-level steps Editorial catalogue entry; no published artefact yet

Credit Application Review

Planned

Customer credit application submission, credit bureau check, financial assessment, risk rating, and terms assignment.

6 top-level steps Editorial catalogue entry; no published artefact yet

Expense Reimbursement

Planned

Employee expense submission with receipt capture, manager approval, finance audit, and payroll integration.

6 top-level steps Editorial catalogue entry; no published artefact yet

Invoice Approval Process

Published

Invoice receipt through control validation, approval decision and posting to the payment queue. Payment execution, bank settlement and remittance advice are explicitly out of scope.

18 top-level steps + 14 drill-down Explore definition and evidence →

Month-End Close

Planned

Journal entry posting, account reconciliation, variance analysis, management sign-off, and financial statement publishing.

9 top-level steps Editorial catalogue entry; no published artefact yet

Purchase Order Processing

Planned

Purchase request creation, budget validation, PO approval, vendor confirmation, and goods receipt matching.

7 top-level steps Editorial catalogue entry; no published artefact yet

Subscription Billing & Renewal

Planned

Recurring invoice generation, payment collection, dunning for failed payments, subscription upgrades/downgrades, and renewal notices.

8 top-level steps Editorial catalogue entry; no published artefact yet

Sales & Marketing

Revenue processes — lead-to-cash, campaign management and partner operations

Contract Review & Approval

Planned

Contract draft submission, legal review, clause negotiation, stakeholder approval, e-signature, and repository storage.

7 top-level steps Editorial catalogue entry; no published artefact yet

Customer Onboarding

Planned

Welcome package delivery, account provisioning, training scheduling, data migration, and go-live confirmation.

6 top-level steps Editorial catalogue entry; no published artefact yet

Lead-to-Opportunity Pipeline

In validation

Lead capture from multiple sources, qualification scoring, BANT assessment, opportunity creation, and sales assignment.

6 top-level steps Candidate model is being checked before publication

Marketing Campaign Management

Planned

Campaign brief creation, creative development, compliance review, channel deployment, lead tracking, and ROI analysis.

7 top-level steps Editorial catalogue entry; no published artefact yet

Partner Onboarding

Planned

Partner application review, due diligence, agreement execution, system access provisioning, and enablement training.

7 top-level steps Editorial catalogue entry; no published artefact yet

Quote-to-Cash

Planned

Sales quote generation, pricing approval, customer acceptance, order fulfilment, invoicing, and revenue recognition.

9 top-level steps Editorial catalogue entry; no published artefact yet

Sales Order Processing

Planned

Order entry validation, credit hold check, inventory allocation, shipping arrangement, and order confirmation.

5 top-level steps Editorial catalogue entry; no published artefact yet

Subscription Renewal Management

Planned

Renewal notification generation, pricing proposal, negotiation, order processing, and retention analysis.

6 top-level steps Editorial catalogue entry; no published artefact yet

Human Resources

People operations — hire-to-retire, performance management and employee services

Employee Offboarding

Planned

Resignation acceptance, exit interview, knowledge transfer, asset return, system deprovisioning, and final pay calculation.

7 top-level steps Editorial catalogue entry; no published artefact yet

Employee Onboarding

In validation

Offer acceptance, background check, system account provisioning, equipment ordering, induction training, and probation review.

8 top-level steps Candidate model is being checked before publication

Leave Request & Approval

Planned

Leave request submission, manager approval workflow, team coverage check, payroll integration, and accrual tracking.

5 top-level steps Editorial catalogue entry; no published artefact yet

Payroll Processing

Planned

Timesheet collection, leave accrual calculation, overtime computation, tax withholding, payslip generation, and bank file transmission.

8 top-level steps Editorial catalogue entry; no published artefact yet

Performance Review Cycle

Planned

Goal setting, self-assessment, manager review, 360-degree feedback collection, calibration, and compensation adjustment.

7 top-level steps Editorial catalogue entry; no published artefact yet

Recruitment & Hiring

Planned

Requisition approval, job posting, candidate screening, interview scheduling, offer negotiation, and contract generation.

9 top-level steps Editorial catalogue entry; no published artefact yet

Training Enrollment

Planned

Course catalogue browsing, manager-approved enrollment, attendance tracking, assessment completion, and certification issuance.

6 top-level steps Editorial catalogue entry; no published artefact yet

Travel Request & Approval

Planned

Travel request submission, budget check, manager approval, booking arrangement, expense pre-authorisation, and post-trip reconciliation.

6 top-level steps Editorial catalogue entry; no published artefact yet

IT & Technology

Infrastructure and operations — incident, change, release and access management

Access Request & Provisioning

Planned

Access request submission, manager authorisation, role-based provisioning, system access grant, periodic access review.

6 top-level steps Editorial catalogue entry; no published artefact yet

Bug Tracking & Resolution

Planned

Bug report submission, triage, severity classification, developer assignment, fix verification, regression testing, and deployment.

7 top-level steps Editorial catalogue entry; no published artefact yet

Change Management

Planned

Change request submission, impact assessment, CAB review, implementation planning, deployment, and post-change review.

7 top-level steps Editorial catalogue entry; no published artefact yet

Data Subject Access Request (DSAR)

Planned

Request receipt, identity verification, data search, collation, legal review, response package generation, and secure delivery.

7 top-level steps Editorial catalogue entry; no published artefact yet

Incident Management (ITIL)

In validation

Incident detection, logging, categorisation, prioritisation, investigation, resolution, and post-incident review.

8 top-level steps Candidate model is being checked before publication

Infrastructure Provisioning

Planned

Resource request, capacity check, automated provisioning via IaC, configuration management, monitoring setup, and handover.

6 top-level steps Editorial catalogue entry; no published artefact yet

Release Management

Planned

Release planning, build preparation, test environment deployment, UAT sign-off, production rollout, and release notes publishing.

7 top-level steps Editorial catalogue entry; no published artefact yet

Service Request Fulfillment

Planned

Request submission, catalogue validation, approval routing, provisioning, fulfilment confirmation, and satisfaction survey.

5 top-level steps Editorial catalogue entry; no published artefact yet

Customer Service

Support operations — ticket management, escalation and customer feedback

Complaint Handling

Planned

Complaint receipt, categorisation, investigation, root cause analysis, corrective action, customer communication, and trend reporting.

7 top-level steps Editorial catalogue entry; no published artefact yet

Customer Feedback Loop

Planned

Survey trigger, response collection, sentiment analysis, feedback categorisation, action item creation, and closed-loop follow-up.

6 top-level steps Editorial catalogue entry; no published artefact yet

Knowledge Article Publishing

Planned

Article draft creation, technical review, editorial approval, publishing, feedback collection, and periodic content refresh.

6 top-level steps Editorial catalogue entry; no published artefact yet

Return Merchandise Authorization

Planned

RMA request, eligibility verification, return label generation, inbound inspection, refund/replacement processing, and inventory update.

6 top-level steps Editorial catalogue entry; no published artefact yet

Ticket Escalation Management

In validation

Ticket creation, L1 triage, L2 escalation criteria evaluation, L3 expert assignment, resolution verification, and customer closure.

7 top-level steps Candidate model is being checked before publication

Warranty Claim Processing

Planned

Claim submission, eligibility validation, product return/RMA, inspection, approval/rejection, replacement processing, and claim closure.

8 top-level steps Editorial catalogue entry; no published artefact yet

Governance and risk — contracts, compliance audits and policy management

Compliance Audit Process

Planned

Audit scope definition, control testing, evidence collection, finding identification, remediation plan, and management sign-off.

7 top-level steps Editorial catalogue entry; no published artefact yet

Contract Lifecycle Management

Planned

Contract request, template selection, negotiation, legal review, e-signature execution, obligation tracking, and renewal/expiry management.

9 top-level steps Editorial catalogue entry; no published artefact yet

GDPR DSAR Fulfillment

Planned

Subject request receipt, identity verification, data discovery, response compilation, legal review, delivery, and log retention.

7 top-level steps Editorial catalogue entry; no published artefact yet

Policy Exception Request

Planned

Exception request submission, policy analysis, risk assessment, stakeholder approval, conditional approval terms, and expiration tracking.

6 top-level steps Editorial catalogue entry; no published artefact yet

Risk Assessment & Mitigation

Planned

Risk identification, likelihood/impact scoring, control evaluation, residual risk rating, treatment planning, and monitoring schedule.

7 top-level steps Editorial catalogue entry; no published artefact yet

Vendor Due Diligence

Planned

Vendor security questionnaire, evidence review, risk rating, conditional approval, monitoring schedule, and periodic reassessment.

6 top-level steps Editorial catalogue entry; no published artefact yet

Healthcare

Clinical and administrative processes — intake, claims and records management

Appointment Scheduling

Planned

Slot availability check, patient preference capture, provider matching, confirmation notification, reminder sequence, and cancellation/rebooking.

6 top-level steps Editorial catalogue entry; no published artefact yet

Claims Processing

Planned

Claim submission, coding validation, payer adjudication, denial management, payment posting, and patient statement generation.

8 top-level steps Editorial catalogue entry; no published artefact yet

Clinical Trial Management

Planned

Protocol approval, site selection, patient recruitment, informed consent, data collection, adverse event reporting, and study close-out.

9 top-level steps Editorial catalogue entry; no published artefact yet

Discharge Planning

Planned

Discharge assessment, care plan development, community resource referral, medication reconciliation, patient education, and follow-up scheduling.

7 top-level steps Editorial catalogue entry; no published artefact yet

Medical Records Request

Planned

Request receipt, identity verification, record search, privacy review, data packaging, secure delivery, and disclosure logging.

6 top-level steps Editorial catalogue entry; no published artefact yet

Patient Intake & Registration

Planned

Appointment booking, patient demographic collection, insurance verification, consent capture, and registration confirmation.

6 top-level steps Editorial catalogue entry; no published artefact yet

Manufacturing & Supply Chain

Production and logistics — order-to-cash, inventory and quality management

Inventory Management

Planned

Stock level monitoring, reorder point calculation, purchase order generation, receiving, put-away, cycle counting, and adjustment.

7 top-level steps Editorial catalogue entry; no published artefact yet

Order-to-Cash

Planned

Order capture, credit check, inventory allocation, fulfilment, shipping, invoicing, payment collection, and revenue recognition.

9 top-level steps Editorial catalogue entry; no published artefact yet

Procure-to-Pay

Planned

Purchase requisition, supplier selection, PO issuance, goods receipt, invoice verification, and payment execution.

7 top-level steps Editorial catalogue entry; no published artefact yet

Production Scheduling

Planned

Demand forecast review, capacity check, raw material availability, production order creation, work centre assignment, and schedule publishing.

7 top-level steps Editorial catalogue entry; no published artefact yet

Quality Control Inspection

Planned

Inspection plan creation, sample collection, test execution, non-conformance reporting, corrective action, and release decision.

6 top-level steps Editorial catalogue entry; no published artefact yet

Reverse Logistics / Returns

Planned

Return request authorisation, RMA generation, inbound receipt, inspection, grading, refurbish/recycle decision, and credit issuance.

7 top-level steps Editorial catalogue entry; no published artefact yet

Shipping & Logistics

Planned

Order picking, packing, carrier selection, label generation, dispatch confirmation, tracking, and delivery verification.

6 top-level steps Editorial catalogue entry; no published artefact yet

Supplier Onboarding

Planned

Supplier application, financial stability check, quality audit, contract negotiation, system setup, and initial order processing.

7 top-level steps Editorial catalogue entry; no published artefact yet

Construction & Real Estate

Project delivery and property management — bids, leases and inspections

Change Order Management

Planned

Change request submission, scope impact analysis, cost/schedule assessment, stakeholder approval, and contract amendment.

6 top-level steps Editorial catalogue entry; no published artefact yet

Inspection Scheduling

Planned

Inspection request, date/time coordination, inspector assignment, on-site inspection reporting, deficiency notification, and re-inspection.

5 top-level steps Editorial catalogue entry; no published artefact yet

Permit Application Process

Planned

Application preparation, jurisdiction review, plan check, fee assessment, inspection scheduling, approval, and certificate issuance.

7 top-level steps Editorial catalogue entry; no published artefact yet

Project Bid & Award

Planned

RFP receipt, bid/no-bid decision, proposal preparation, submission, evaluation, negotiation, and contract award.

7 top-level steps Editorial catalogue entry; no published artefact yet

Property Lease Management

Planned

Lease negotiation, execution, rent roll setup, tenant move-in, maintenance request handling, lease renewal, and move-out inspection.

8 top-level steps Editorial catalogue entry; no published artefact yet

Subcontractor Onboarding

Planned

Prequalification review, insurance verification, safety orientation, contract execution, and project assignment.

5 top-level steps Editorial catalogue entry; no published artefact yet

Education

Academic and administrative processes — enrolment, assessment and curriculum

Academic Advising

Planned

Advising appointment scheduling, degree audit, course selection guidance, graduation check, and academic intervention/escalation.

5 top-level steps Editorial catalogue entry; no published artefact yet

Course Registration

Planned

Course catalogue review, schedule planning, advisor approval, registration, waitlist management, and enrollment confirmation.

5 top-level steps Editorial catalogue entry; no published artefact yet

Curriculum Approval

Planned

Proposal submission, department review, curriculum committee evaluation, academic board approval, implementation planning, and accreditation reporting.

7 top-level steps Editorial catalogue entry; no published artefact yet

Grade Submission & Approval

Planned

Grade entry, department review, grade change processing, academic record update, transcript generation, and appeals handling.

6 top-level steps Editorial catalogue entry; no published artefact yet

Grant Application

Planned

Funding opportunity identification, proposal development, institutional review, submission, award acceptance, and reporting compliance.

7 top-level steps Editorial catalogue entry; no published artefact yet

Student Enrollment

Planned

Application submission, document verification, admission decision, fee payment, course registration, and orientation scheduling.

6 top-level steps Editorial catalogue entry; no published artefact yet

70

Catalogue entries

10

Domains

1

Evidence-backed

4

In validation

Your process can be next

Start with the SOP nobody has time to model

Describe the process and its most expensive bottleneck. We will arrange secure document transfer after we understand the fit.

Model my process