01 · Capture
Explain the real process
Start with existing material and the people who know where the written procedure differs from reality.
Give Sanctum Chat an SOP, operations manual or conversational explanation. Sanctum Flow turns the agreed process into a versioned BPMN definition that can be validated, presented and tested.
Our goal is to make rigorous process intelligence accessible to small and medium businesses—not reserve it for organisations with global-consulting budgets.
Documents become evidence
Published entries must connect the diagram to validation evidence, operating assumptions and a clear improvement question.
01 · Capture
Start with existing material and the people who know where the written procedure differs from reality.
02 · Govern
Identify actors, controls, gateways, exceptions, time limits and outcomes before calling a model complete.
03 · Improve
Compare operating assumptions, expose bottlenecks and keep financial calculations separate and transparent.
Cross-industry catalogue
Status is evidence-based: only a process with its definition, validation and scenario artefacts is marked Published.
Core financial processes — invoice-to-cash, procure-to-pay and period-end close
Vendor invoice capture, 2-way/3-way matching, payment run generation, remittance advice, and early payment discount handling.
Department budget submissions, executive review, iterative revisions, board approval, and allocation to cost centres.
Customer credit application submission, credit bureau check, financial assessment, risk rating, and terms assignment.
Employee expense submission with receipt capture, manager approval, finance audit, and payroll integration.
Invoice receipt through control validation, approval decision and posting to the payment queue. Payment execution, bank settlement and remittance advice are explicitly out of scope.
Journal entry posting, account reconciliation, variance analysis, management sign-off, and financial statement publishing.
Purchase request creation, budget validation, PO approval, vendor confirmation, and goods receipt matching.
Recurring invoice generation, payment collection, dunning for failed payments, subscription upgrades/downgrades, and renewal notices.
Revenue processes — lead-to-cash, campaign management and partner operations
Contract draft submission, legal review, clause negotiation, stakeholder approval, e-signature, and repository storage.
Welcome package delivery, account provisioning, training scheduling, data migration, and go-live confirmation.
Lead capture from multiple sources, qualification scoring, BANT assessment, opportunity creation, and sales assignment.
Campaign brief creation, creative development, compliance review, channel deployment, lead tracking, and ROI analysis.
Partner application review, due diligence, agreement execution, system access provisioning, and enablement training.
Sales quote generation, pricing approval, customer acceptance, order fulfilment, invoicing, and revenue recognition.
Order entry validation, credit hold check, inventory allocation, shipping arrangement, and order confirmation.
Renewal notification generation, pricing proposal, negotiation, order processing, and retention analysis.
People operations — hire-to-retire, performance management and employee services
Resignation acceptance, exit interview, knowledge transfer, asset return, system deprovisioning, and final pay calculation.
Offer acceptance, background check, system account provisioning, equipment ordering, induction training, and probation review.
Leave request submission, manager approval workflow, team coverage check, payroll integration, and accrual tracking.
Timesheet collection, leave accrual calculation, overtime computation, tax withholding, payslip generation, and bank file transmission.
Goal setting, self-assessment, manager review, 360-degree feedback collection, calibration, and compensation adjustment.
Requisition approval, job posting, candidate screening, interview scheduling, offer negotiation, and contract generation.
Course catalogue browsing, manager-approved enrollment, attendance tracking, assessment completion, and certification issuance.
Travel request submission, budget check, manager approval, booking arrangement, expense pre-authorisation, and post-trip reconciliation.
Infrastructure and operations — incident, change, release and access management
Access request submission, manager authorisation, role-based provisioning, system access grant, periodic access review.
Bug report submission, triage, severity classification, developer assignment, fix verification, regression testing, and deployment.
Change request submission, impact assessment, CAB review, implementation planning, deployment, and post-change review.
Request receipt, identity verification, data search, collation, legal review, response package generation, and secure delivery.
Incident detection, logging, categorisation, prioritisation, investigation, resolution, and post-incident review.
Resource request, capacity check, automated provisioning via IaC, configuration management, monitoring setup, and handover.
Release planning, build preparation, test environment deployment, UAT sign-off, production rollout, and release notes publishing.
Request submission, catalogue validation, approval routing, provisioning, fulfilment confirmation, and satisfaction survey.
Support operations — ticket management, escalation and customer feedback
Complaint receipt, categorisation, investigation, root cause analysis, corrective action, customer communication, and trend reporting.
Survey trigger, response collection, sentiment analysis, feedback categorisation, action item creation, and closed-loop follow-up.
Article draft creation, technical review, editorial approval, publishing, feedback collection, and periodic content refresh.
RMA request, eligibility verification, return label generation, inbound inspection, refund/replacement processing, and inventory update.
Ticket creation, L1 triage, L2 escalation criteria evaluation, L3 expert assignment, resolution verification, and customer closure.
Claim submission, eligibility validation, product return/RMA, inspection, approval/rejection, replacement processing, and claim closure.
Governance and risk — contracts, compliance audits and policy management
Audit scope definition, control testing, evidence collection, finding identification, remediation plan, and management sign-off.
Contract request, template selection, negotiation, legal review, e-signature execution, obligation tracking, and renewal/expiry management.
Subject request receipt, identity verification, data discovery, response compilation, legal review, delivery, and log retention.
Exception request submission, policy analysis, risk assessment, stakeholder approval, conditional approval terms, and expiration tracking.
Risk identification, likelihood/impact scoring, control evaluation, residual risk rating, treatment planning, and monitoring schedule.
Vendor security questionnaire, evidence review, risk rating, conditional approval, monitoring schedule, and periodic reassessment.
Clinical and administrative processes — intake, claims and records management
Slot availability check, patient preference capture, provider matching, confirmation notification, reminder sequence, and cancellation/rebooking.
Claim submission, coding validation, payer adjudication, denial management, payment posting, and patient statement generation.
Protocol approval, site selection, patient recruitment, informed consent, data collection, adverse event reporting, and study close-out.
Discharge assessment, care plan development, community resource referral, medication reconciliation, patient education, and follow-up scheduling.
Request receipt, identity verification, record search, privacy review, data packaging, secure delivery, and disclosure logging.
Appointment booking, patient demographic collection, insurance verification, consent capture, and registration confirmation.
Production and logistics — order-to-cash, inventory and quality management
Stock level monitoring, reorder point calculation, purchase order generation, receiving, put-away, cycle counting, and adjustment.
Order capture, credit check, inventory allocation, fulfilment, shipping, invoicing, payment collection, and revenue recognition.
Purchase requisition, supplier selection, PO issuance, goods receipt, invoice verification, and payment execution.
Demand forecast review, capacity check, raw material availability, production order creation, work centre assignment, and schedule publishing.
Inspection plan creation, sample collection, test execution, non-conformance reporting, corrective action, and release decision.
Return request authorisation, RMA generation, inbound receipt, inspection, grading, refurbish/recycle decision, and credit issuance.
Order picking, packing, carrier selection, label generation, dispatch confirmation, tracking, and delivery verification.
Supplier application, financial stability check, quality audit, contract negotiation, system setup, and initial order processing.
Project delivery and property management — bids, leases and inspections
Change request submission, scope impact analysis, cost/schedule assessment, stakeholder approval, and contract amendment.
Inspection request, date/time coordination, inspector assignment, on-site inspection reporting, deficiency notification, and re-inspection.
Application preparation, jurisdiction review, plan check, fee assessment, inspection scheduling, approval, and certificate issuance.
RFP receipt, bid/no-bid decision, proposal preparation, submission, evaluation, negotiation, and contract award.
Lease negotiation, execution, rent roll setup, tenant move-in, maintenance request handling, lease renewal, and move-out inspection.
Prequalification review, insurance verification, safety orientation, contract execution, and project assignment.
Academic and administrative processes — enrolment, assessment and curriculum
Advising appointment scheduling, degree audit, course selection guidance, graduation check, and academic intervention/escalation.
Course catalogue review, schedule planning, advisor approval, registration, waitlist management, and enrollment confirmation.
Proposal submission, department review, curriculum committee evaluation, academic board approval, implementation planning, and accreditation reporting.
Grade entry, department review, grade change processing, academic record update, transcript generation, and appeals handling.
Funding opportunity identification, proposal development, institutional review, submission, award acceptance, and reporting compliance.
Application submission, document verification, admission decision, fee payment, course registration, and orientation scheduling.
70
Catalogue entries
10
Domains
1
Evidence-backed
4
In validation
Your process can be next
Describe the process and its most expensive bottleneck. We will arrange secure document transfer after we understand the fit.
Model my process