Customer Feedback Loop
Survey trigger, response collection, sentiment analysis, feedback categorisation, action item creation, and closed-loop follow-up.
BPMN 2.0 diagram being generated in Sanctum Flow
This process model will be interactive — pan, zoom, and inspect every element.
6 Steps
Survey trigger (post-interaction or periodic)
Response collection and aggregation
Sentiment analysis and scoring
Feedback categorisation and tagging
Action item creation and assignment
Closed-loop follow-up and verification
6
Process Steps
From trigger to completion
Customer Service
Category
Industry domain classification
OMG
Standard
BPMN 2.0 specification compliant
100%
Sovereign
Data stays on your infrastructure
This BPMN 2.0 process diagram was designed using Sanctum Flow's visual editor and generated by the Sanctum Flow BPMN converter — a sovereign process execution engine running on your own infrastructure. Every element conforms to the OMG BPMN 2.0 specification.
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