Incident Management (ITIL)
Incident detection, logging, categorisation, prioritisation, investigation, resolution, and post-incident review.
BPMN 2.0 diagram being generated in Sanctum Flow
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8 Steps
Incident detection or user report
Incident logging and categorisation
Priority assignment based on impact/urgency
Initial diagnosis and L1 triage
L2/L3 escalation if unresolved
Root cause investigation and resolution
Service restoration verification
Post-incident review and known error logging
8
Process Steps
From trigger to completion
IT & Technology
Category
Industry domain classification
OMG
Standard
BPMN 2.0 specification compliant
100%
Sovereign
Data stays on your infrastructure
This BPMN 2.0 process diagram was designed using Sanctum Flow's visual editor and generated by the Sanctum Flow BPMN converter — a sovereign process execution engine running on your own infrastructure. Every element conforms to the OMG BPMN 2.0 specification.
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